E-Participation Policy

The Ministry of Community Empowerment offers interactive digital platforms for individuals, businesses, and the community to share their feedback and perspectives on the Ministry and its goals. This initiative is part of our ongoing efforts to enhance our services and initiatives for everyone!

The objectives

The digital participation policy aims to enhance communications through multiple channels and achieve the highest levels of user satisfaction. This is done by involving users actively in the decision-making process and service development.

Our commitment to you
  • We will always address you with respect and courtesy
  • We will communicate with you through a helpful and professional staff that has the knowledge, understands your needs, and can respond to your inquiries in a timely manner
  • We will provide you with accurate information substantiated by the necessary documents and procedures
  • We provide our services at the time and through the channels and sites that are most convenient for you
  • We offer high-quality and outstanding services that meet your expectations
  • We take measures based on customer feedback and suggestions to provide them with the best services possible
What we expect from you
  • Recognise the efforts of our staff assisting you and address them with mutual respect
  • Refrain from asking or discussing personal matters
  • Avoid inappropriate or offensive comments, as well as those that violate the privacy of others
  • Make no comments that could be construed as a security threat
  • Carry no content that violates intellectual property rights or discloses confidential information
  • Provide us with your suggestions and comments in complete transparency so that we can scale up and improve our services
Supervision Policy

The MoCE welcomes your constructive comments and feedback Your contribution will be appreciated and considered in the discussion of improvements and enhancements to our services.

 

MoCE welcomes open comments and input, while reserving the right to hide content that:

 

  • Represents a threat to security.
  • Includes inappropriate language.
  • Violates the privacy of others or is offensive.
  • Violates local laws.
  • Indecent, obscene or defamatory.
  • Includes unwanted messages or promotes any trade.
  • May be interpreted as prejudiced or harmful to any section of the society on the basis of race, colour, nationality, religion or status ... etc.
  • Includes collective or political discussions.
  • Contains a breach of intellectual property rights

 

Not complying with this policy can lead to blocking the participant

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