E-Participation Policy

The Ministry of Community Empowerment provides interactive digital channels for individuals, companies, and society to share their opinions and feedback about the Ministry and its objectives. This initiative is part of the Ministry’s ongoing efforts to improve our services and initiatives for the benefit of all.

Objectives of the Digital Participation Policy

This policy aims to enhance communication through various digital channels and to achieve the highest levels of customer satisfaction. This is accomplished by making the customer an active participant in decision-making and service development.

Our Commitment to you

  • Respect and appreciation guide our interactions with you.

  • Our team is professional and cooperative, with the knowledge needed to understand your needs.

  • We respond to your inquiries in a timely manner.

  • Our information is accurate and supported by necessary documents and procedures.

  • Our services are delivered to you on time and through channels that suit you.

  • Our services are of high quality and exceed your expectations.

  • Based on your feedback and suggestions, we will continue to improve our services to offer you the best possible experience.

Moderation Policy

  • The Ministry of Community Empowerment welcomes honest and transparent feedback and comments that help us continuously improve our services, while reserving the right to remove content that:

  • Poses a security threat.

  • Contains inappropriate language.

  • Violates others’ privacy or is offensive.

  • Violates local laws.

  • Contains obscene, vulgar, or defamatory content.

  • Involves spam or promotes any form of commerce.

  • Can be interpreted as biased or harmful to any segment of society based on race, color, nationality, religion, social status, etc.

  • Includes group or political discussions.

  • Infringes on intellectual property rights.

  • Failure to comply with this policy may result in the participant/user being banned.

Stakeholders

To ensure the inclusion of all relevant parties in the development process and enhance coordination between various entities, the Ministry has identified the following key stakeholders who should participate in the development of services and initiatives:

 

1. Members of the community: This includes individuals who engage with or benefit from the Ministry’s services, including both citizens and residents.
2. Concerned entities: This includes other government agencies, NGOs, private companies, and all parties with direct or indirect involvement in the Ministry’s services.
3. Experts and specialists: Consultants and professionals in the fields of social development and technology who can offer valuable insights and suggestions.
4. Academic institutions: Universities and research centers that contribute to the development of the Ministry’s policies and programs.

Core Principles of Participation

The Ministry seeks to provide diverse digital communication platforms that allow all community groups—especially the most vulnerable—to contribute fairly and effectively to decision-making. It is committed to providing assessment and monitoring tools to ensure that their feedback is considered at every stage of service and initiative development. To ensure effective and fruitful engagement, the Ministry organizes digital participation through the following guiding principles:

 

1. Transparency: Clear information is provided so that users understand how their input is used to improve services.
2. Mutual Respect: Participants are encouraged to share opinions respectfully, avoiding offensive or inappropriate comments that may disrupt constructive dialogue.
3. Sustainable Participation: The Ministry encourages continuous engagement through regular surveys to assess public opinion.
4. Fairness and Inclusivity: Ensuring all community groups—including those with limited digital access—are represented and involved.
 

Response and Evaluation Mechanisms

The Ministry strives to improve interaction and responsiveness to feedback, ensuring all contributions are considered in the decision-making process. It is committed to providing effective mechanisms for responding to user feedback and regularly evaluating service improvements. These mechanisms include:


1. Response Timeliness:
The Ministry commits to responding to inquiries and feedback through digital channels within a specific timeframe (e.g., 72 hours), providing professional and personalized replies from the relevant team.


2. Feedback Evaluation:
Periodic assessments are conducted to evaluate the effectiveness of responses using customer satisfaction surveys and data analysis, ensuring that replies contribute to service improvement and meet users’ needs.


3. Impact Review:
The Ministry measures the impact of feedback and suggestions on service development. These are included in periodic reports submitted to relevant departments for review and necessary updates.


4. User Notification:
Users are notified of any changes or improvements resulting from their input via the same 
channels used for participation, such as email, SMS, or digital platforms.

 

Opportunities for Digital Participation

The Ministry promotes digital participation by continuously announcing opportunities for the public to contribute to service and initiative improvement. These opportunities are shared through various digital channels such as websites, social media, and newsletters. The Ministry aims to reach the widest possible audience, encouraging them to participate actively and consistently. Participation opportunities are also promoted in collaboration with entities such as universities, schools, and community organizations to ensure inclusive engagement.

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